【主题】Service Outsourcing with Observable but Non-verifiable Outcome Performance

【主讲】刘英夏威夷大学助理教授

【时间】2010-6-1（周二）10:30-12:00

【地点】伟伦楼385

【语言】中/英文

【主办】管理科学与工程系

Abstract: Service Outsourcing is unable to achieve cost savings without assurance of quality. The advanced technologies have allowed client firms to control outsourced service process using varied mechanisms including traditional outcome contracting and real-time behavior intervention. However, there is lack of studies that focus on the mechanism of what factors drives different control modes and the outcome performance. Based on our observations from field studies, we develop an analytical model to investigate how different quality verification cost structures drive different outcome performance through a sequential game between a client and a single vendor. We further discuss the impacts of real-time behavior control on improving the quality and the moderating effects of process codifiability.

Bio of the speaker:

Dr. Ying Liu is an Assistant Professor atUniversityofHawaiiat Manoa. Her area of research is Offshore Outsourcing, Value of Information Technology, and Online Consumer Product Review. She has published research papers in Brookings Journal of Trade and Proceedings of International Conference on Information Systems. She serves as an Associate Editor of International Conference on Information Systems and reviewers of Information System Research and Journal of Association for Information Systems. Dr. Liu graduated and obtained her Master degree in Economics fromPekingUniversityand Ph.D. degree in Operations and Information Management from theWhartonSchool,UniversityofPennsylvania.